Clients are at the centre of everything we do.
Exceptional client service and quality of advice is a given. We have a track record of retaining clients and using our collective sector knowledge, insight and professional networks to create value above and beyond day-to-day advisory services.
Clients describe our Client Partners as “collegiate and relationship focussed” and client teams as “an invaluable extension of our in-house team”. We are motivated as problem solvers, commercial decision makers and accomplished trusted advisers.
Gerald Eve’s most remarkable achievement is the number of long-term, client relationships across the firm.
Ali Hellewell – BD and Marketing Director
Clients value a close working relationship with their dedicated Client Partner; responsible for managing all aspects of service delivery, including the right level of skills and expertise across the team; to regular client meetings to discuss ongoing projects and planning and anticipating what’s coming up in the future.
"As a client partner, my role is to bring together a client team with the right level of skills and experience, to ensure we are fully aligned to your immediate business needs and with the ability to flex around future plans".
Using tried and tested systems and processes to ensure efficient working, clients can be reassured that our advice presents good value. Without exception, we consider how to work efficiently; deploy technology; leverage experience; bring smarter ways of working and offer choice and certainty around fee propositions. Investment in project management skills and technology is high on our business agenda.
"We were delighted to win the Whitbread Corporate Service Provider of the Year Award, 2019, which is the culmination of a close working relationship spanning 30+ years."
Regular client review meetings provide an opportunity to capture open and honest feedback on performance and service delivery. Our commitment to continuous improvement ensures client teams focus on delivering the best possible outcomes for our clients.
"Making time for client review meetings, to discuss performance across the team, pipeline projects and planning for future projects, is an essential aspect of good client service."
We challenge ourselves to think above and beyond the day-to-day. As real estate professionals, we are driven to help our clients achieve success.
Our approach to value-added services, has evolved from our “problem solving mindset”. Clients benefit from a wide range of value-added services, tailored to their specific needs, from training to flexible resourcing; CSR initiatives to horizon scanning and shaping the future.
"There is no better feeling, than enabling a client to fulfil their strategic ambition."
John Rodgers - Client Partner